Effective Date: 1.1.2026

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1. Order Cancellation

1.1 Standard Products

• Orders may be cancelled before dispatch.

• Cancellation requests must be submitted within 14 days from purchase date.

• A processing and administrative fee (2%–5%) may be deducted from the refund depending on payment method.

• Once an order has been dispatched, cancellation is no longer allowed.

1.2 Made-to-Order / Custom Products

• Cancellations are allowed within 3 calendar days from order confirmation.

• A processing and administrative fee (2%–5%) may be deducted from the refund depending on payment method.

• After this period, no cancellation or refund will be permitted as production will have commenced.

 

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2. Returns After Delivery (Change of Mind)

• Return requests must be made within 14 days from the delivery date.

• Items must be:

   

• Unused and in original condition

  Free from damage, stains, or signs of assembly

  Returned with original packaging and accessories

• Return requests are subject to approval after inspection.

 

Fees Applicable

• Return collection and transportation fees will be borne by the customer.

• A repackaging fee may apply if original packaging is missing or damaged.

• Any promotional delivery fees originally waived will be deducted from the refund.

 

Non-Returnable Items

• Made-to-Order / Custom products

• Clearance or “Final Sale” items including Exhibit / Display Items

• Accessories, soft furnishings, and décor items

• Items that show signs of use or improper handling

 

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3. Damaged, Defective or Incorrect Items

• Customers must inspect products upon delivery.

• Any visible damage, defect, or incorrect item must be reported within 48 hours of delivery with clear photographic evidence.

  • Repair the item

  • Replace the item

  • Provide a refund, at its discretion

• Failure to report within the stipulated timeframe may result in the claim being rejected.

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4. Refund Processing

• Approved refunds will be processed using the original payment method.

• Refund processing time: 15 - 30 working days after return inspection.

• Bank charges or payment gateway fees are non-refundable unless the return is due to our error.

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5. Delivery & Collection Responsibility

• Customers are responsible for ensuring adequate access for delivery and collection.

• Failed deliveries or collections due to access issues may incur additional charges.

• Linea Designer Furniture shall not be liable for delays caused by third-party logistics providers, weather conditions, or unforeseen circumstances.

 

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Product Warranty Policy

Linea Designer Furniture

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6. Warranty Coverage

Linea Designer Furniture warrants that all products sold are free from manufacturing defects in materials and workmanship under normal residential use from the date of delivery.

Typical Warranty Periods

(Unless otherwise stated on the product page)

• Sofas & Seating: 12 months. Semi Premium Sofa: 36 months. Premium Sofa: 60 months

• Tables, Cabinets & Storage Furniture: 12 months

 

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7. Warranty Claim Procedure

To submit a warranty claim:

1. Email customer support with:

• Order number
• Description of the defect
• Clear photographs or videos

       2. Linea Designer Furniture will assess the claim and advise the next steps.

       3. Valid claims may result in:

• Repair of defective parts
• Replacement of parts or product
• Alternative resolution at Linea’s discretion

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8. Warranty Exclusions

Warranty does not cover:

• Normal wear and tear

• Fabric softening, foam compression, colour variation

• Improper use, abuse, or negligence

• Improper cleaning methods or chemical damage

• Self-assembly errors or unauthorised modifications

• Damage caused by pets, moisture, heat, or outdoor exposure

• Commercial or rental use unless specified

• Products purchased from unauthorised sellers

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9. Clearance & Display Items

• Items sold as “Clearance,” “As-Is,” or “Final Sale” are not covered by warranty unless expressly stated at the time of purchase.

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10. Limitation of Liability

• Warranty coverage is limited to repair or replacement of defective parts.

• Linea Designer Furniture shall not be liable for indirect, incidental, or consequential damages.

• The warranty is non-transferable and applies only to the original purchaser.

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11. Policy Amendments

• Linea Designer Furniture reserves the right to amend or update this policy at any time without prior notice. The version published on the website shall prevail.